TREXON GLOBAL LLC · POLICY DRAFT
Refund & Return Policy
Our promise is simple: you should feel good about what you bring home. The 30-day window and unused/original-packaging requirements are confirmed; operational details below are proposed and require approval before selling.
30-day returns
Request a return within 30 days after delivery by emailing info@trexonglobal.space with your order number. Eligible items must be unused, clean and in their original packaging with included components. Obtain return instructions before shipping; the registered business address is not automatically an authorized return address.
Return shipping
Proposed policy: customers pay return shipping for change-of-mind returns. We cover reasonable shipping costs for wrong, defective or transit-damaged items after reviewing the claim. Use tracked shipping and keep proof of shipment. No restocking fee is proposed.
Breakage, wrong or defective items
If your item arrives broken, contact support with your order number and photographs of the product and packaging. Keep the packaging while the claim is reviewed. Our 100% Breakage-Free Transit Guarantee provides a replacement or refund for verified transit breakage. No short reporting deadline is intended to remove statutory rights.
Non-returnable items
Proposed exclusions: used items, personalized goods and gift cards, except where defective or where law requires a remedy. The live catalog must identify any exclusions before purchase. Ordinary sale items are not automatically excluded.
Refund timing and exchanges
Proposed timing: inspect returns within 5 business days of receipt and issue approved refunds to the original payment method within 10 business days of approval. Bank posting times vary. Original outbound shipping is not refunded for change-of-mind returns where permitted; free shipping charges are not retroactively deducted. Exchanges depend on availability; contact support first.
Support
Trexon Global LLC · 2138 N 178th St, Shoreline, WA 98133 · info@trexonglobal.space · +1 804-485-4602 These proposed operational rules require business and legal review before launch. Mandatory consumer rights always apply.